Install from the Shopify App Store
Callify opens inside your admin, next to orders and customers. No separate login, and no card to enter: it bills through Shopify.
A toll-free phone line for your Shopify store.
Callify gives your store a number customers can call and text, and rings it through to the phone you already carry. Set it up inside the admin in about two minutes. Customers see the store number, never yours.
From $19 a month, billed with your Shopify invoice. US and Canada.
Northside Coffee+1 (833) 555-0148Line active
- Incoming call
“Call for Northside Coffee, from (415) 555-0142. Press any key to accept, or hang up to send it to voicemail.”
- VoicemailNew
Hi, this is Dana. I ordered the walnut pour-over stand last week, order 1043, and I'm just checking whether it's shipped yet. Feel free to text me back. Thanks!
Dana WhitfieldMatched from your Shopify customers
How a call reaches you
Every call takes the same short path.
So you always know why your phone rang, or why it didn’t. No desk phone, no app left open, no number to memorise.
A customer calls
They dial the toll-free number on your site or packing slip. It costs them nothing, from anywhere in the US or Canada.
Callify checks your hours
Closed, or a holiday? The caller goes straight to voicemail and your phone stays quiet. Open? The call carries on.
Your phone rings
“Call for Northside Coffee, from (415) 555-0142. Press any key to accept, or hang up to send it to voicemail.”
Only you hear that. The caller hears ordinary ringing.
Press a key and you’re connected
Recorded and written out, if you keep recording on. Press nothing and the caller leaves a voicemail instead. Either way, it lands in your admin.
Screening is also what keeps your carrier’s voicemail from grabbing store calls. A recorded greeting can’t press a key, so an unanswered call ends up in your Callify inbox, written out, instead of on your personal phone.
What you get
The whole phone line, inside your admin.
Calls, texts and voicemail sit alongside your orders and customers. There’s no separate dashboard to log into and no second phone to carry.
A toll-free number of your own
A US or Canadian number that’s free for customers to call. Search by digits, or by letters that spell something on a keypad.
Rings the phone you already have
Forward to your mobile, a landline or a VoIP line. There’s no second handset to buy and no app to keep open.
Call screening
Hear who’s calling and press a key to accept. Store calls never end up in your personal voicemail by mistake.
Voicemail you can read
Every message is written out as text. Skim ten voicemails in the time it takes to listen to one.
Recording and transcripts
Record the calls you answer, with a transcript split by speaker and timestamped. Both sides hear the announcement first.
Two-way texting
Customers text the same number. You reply from a thread in your admin, with a delivery status under every message.
Business hours and holidays
Set a weekly schedule in your store’s timezone, with exceptions for dates you’re closed. Outside it, callers go to voicemail instead of ringing you at 4am.
Shopify customer context
When a caller matches one of your customers, their name, order count and lifetime spend sit next to the conversation.
History and export
Every call, text and voicemail is logged with who, roughly where from, and how long. Export the lot as a CSV.
Setup
Live in about two minutes.
Two questions, then your line is taking calls. Everything else is optional and can wait.
- Step 1
- Step 2
Pick your toll-free number
Take one from the list, or search by digits or by letters. Typing SHOP finds numbers containing 7467. US or Canada, your choice.
- Step 3
Say which phone should ring
Your mobile, a landline or a VoIP line. Callify buys the number and points it at your phone. From that moment, it’s live.
When you’re ready, the home page walks you through business hours, a recorded greeting, registering the number for texting, and a test call.Each step has a guide in the help center.
Pricing
Same features on every plan.
Choose on how much you’ll use, not on what you get. Usage beyond your allowance is billed per minute or per text, and never past the spending cap you set.
Starter
$19per month
- Minutes included
- 250
- Texts included
- 200
- Then, per minute
- $0.060
- Then, per text
- $0.025
- Default spending cap
- $40
Growth
Recommended$49per month
- Minutes included
- 600
- Texts included
- 600
- Then, per minute
- $0.055
- Then, per text
- $0.020
- Default spending cap
- $100
Business
$129per month
- Minutes included
- 1,500
- Texts included
- 1,500
- Then, per minute
- $0.050
- Then, per text
- $0.020
- Default spending cap
- $250
Every plan includes
- A toll-free number for your store
- Call forwarding, business hours and holiday schedules
- Call screening
- Call recording with playback and a full transcript
- Voicemail with a custom greeting, written out
- Two-way text message threads
- Shopify customer matching, with order count and lifetime spend
- Full call history, an activity dashboard and CSV export
Add Callify to Shopify
You pick a plan inside the app after installing. Billed through Shopify every 30 days, in USD, on your normal invoice. Unused minutes and texts don’t roll over.Plans and billing in detail
Questions
Things merchants ask first.
More in the help center, which covers setup, calls, voicemail, texting and billing. Or email support@callify.co; a person reads it.
Does it replace my phone?
No, it routes to it. Calls to your store number ring whichever phone you nominate: your mobile, a landline or a VoIP line. If that phone is off or out of signal, the caller goes to voicemail.
Can I make outbound calls from Callify?
Not yet. Callify handles calls to your store number; you place calls from your own phone as you always have. Texting works in both directions.
Where does it work?
The United States and Canada, for both your store number and the phone it forwards to. A US toll-free number is still free to call from Canada, and vice versa.
Why does texting need a registration step?
US and Canadian carriers block business texts from unregistered toll-free numbers. Callify walks you through a one-time form with your business details; the carriers usually decide within a few business days. Calls, voicemail and receiving texts all work in the meantime.
What do callers hear when I’m closed?
Your voicemail greeting, then a beep. Record your own by phone or upload an audio file; until then, a synthesised voice reads a default. The message they leave is written out for you.
Is recording calls allowed?
Callify plays “This call may be recorded for quality and training purposes” to both sides before you’re connected, which is what most jurisdictions require. Turn recording off and the announcement stops too. Rules vary by state and province, so check your own obligations if you record at scale.
How is it billed?
Through your Shopify invoice, every 30 days. There’s no card to enter and no separate account. Usage beyond your plan is billed per minute or per text, up to a spending cap you control. Reaching the cap stops the billing, not your phone line.
What happens if I uninstall?
The subscription stops, the number is released, and your data is removed. Export your call history first if you want to keep it.
Give your customers a number to call.
Install Callify, pick a number, say which phone should ring. Two minutes from install to a live line.