Install from the Shopify App Store
Callify opens inside your admin, next to orders and customers. No separate login, and no card to enter: it bills through Shopify.
A toll-free phone line for your Shopify store.
Callify gives your store a number customers can call and text, and rings it through to the phone you already carry. Set it up inside the admin in about two minutes. Customers see the store number, never yours.
From $9 a month, billed with your Shopify invoice. US and Canada.
How a call reaches you
Every call takes the same short path.
So you always know why your phone rang, or why it didn’t. No desk phone, no app left open, no number to memorise.
A customer calls
They dial the toll-free number on your site or packing slip. It costs them nothing, from anywhere in the US or Canada.
Callify checks your hours
Closed, or a holiday? The caller goes straight to voicemail and your phone stays quiet. Open? The call carries on.
Your phone rings
“Call for Northside Coffee, your Shopify store, from (415) 555-0142. Press any key to accept, or hang up to send it to voicemail.”
Only you hear that. The caller hears ordinary ringing.
Press a key and you’re connected
Recorded and written out, if recording is on (Starter and Growth). Press nothing and the caller leaves a voicemail instead. Either way, it lands in your admin.
Screening is also what keeps your carrier’s voicemail from grabbing store calls. A recorded greeting can’t press a key, so an unanswered call ends up in your Callify inbox, written out, instead of on your personal phone.
What you get
The whole phone line, inside your admin.
Calls, texts and voicemail sit alongside your orders and customers. There’s no separate dashboard to log into and no second phone to carry.
A toll-free number of your own
A US or Canadian number that’s free for customers to call. Search by digits, or by letters that spell something on a keypad.
Rings the phone you already have
Forward to your mobile, a landline or a VoIP line. There’s no second handset to buy and no app to keep open.
Call screening
Hear who’s calling and press a key to accept. Store calls never end up in your personal voicemail by mistake.
Voicemail you can read
Every message is written out as text. Skim ten voicemails in the time it takes to listen to one.
Recording and transcripts
Record the calls you answer, with a transcript split by speaker that you can click to jump through the audio. Callers hear a recording announcement first. On Starter and Growth.
Two-way texting
Customers text the same number. You reply from a thread in your admin, and can see whether each message was delivered.
Business hours and holidays
Set a weekly schedule in your store’s timezone, with exceptions for dates you’re closed. Outside it, callers go to voicemail instead of ringing you at 4am.
Shopify customer context
When a caller matches one of your customers, their name, order count and lifetime spend sit next to the call or text thread. Turn it on once in settings.
History and export
Every call, text and voicemail is logged with who, roughly where from, and how long. Export your calls and voicemails as a CSV.
Setup
Live in about two minutes.
Two questions, then your line is taking calls. Everything else is optional and can wait.
Step 1
Step 2Pick your toll-free number
Take one from the list, or search by digits or by letters. Typing SHOP finds numbers containing 7467. US or Canada, your choice.
Step 3Say which phone should ring
Your mobile, a landline or a VoIP line. Callify buys the number and points it at your phone. From that moment, it’s live.
When you’re ready, the home page walks you through business hours, a recorded greeting, registering the number for texting, and a test call.Each step has a guide in the help center.
Pricing
Pay for the calls you actually get.
Every plan has the phone line, voicemail, texting and customer matching. Choose on how much you’ll use, and whether you want answered calls recorded. Usage beyond your allowance is billed per minute or per text, and never past the spending cap you set.
Lite
$9per month
- Minutes included
- 30
- Texts included
- 50
- Then, per minute
- $0.10
- Then, per text
- $0.04
- Default spending cap
- $10
- Call recording, transcribed
- Not included
- Recordings kept for
- 1 year
Starter
Recommended$19per month
- Minutes included
- 120
- Texts included
- 200
- Then, per minute
- $0.08
- Then, per text
- $0.03
- Default spending cap
- $25
- Call recording, transcribed
- Included
- Recordings kept for
- 3 years
Growth
$49per month
- Minutes included
- 400
- Texts included
- 500
- Then, per minute
- $0.07
- Then, per text
- $0.025
- Default spending cap
- $60
- Call recording, transcribed
- Included
- Recordings kept for
- 10 years
Every plan includes
- A toll-free number for your store
- Call forwarding, business hours and holiday schedules
- Call screening
- Voicemail with a custom greeting, written out
- Two-way text message threads
- Shopify customer matching, with order count and lifetime spend
- Full call history, an activity dashboard and CSV export
- A spending cap you control, down to $0
Add Callify to Shopify
You pick a plan inside the app after installing, starting with a 7-day free trial that includes 20 minutes and 20 texts. Billed through Shopify every 30 days, in USD, on your normal invoice. Texts count per segment, sent and received, and each call rounds up to a whole minute. Unused minutes and texts don’t roll over.Plans and billing in detail
Questions
Things merchants ask first.
More in the help center, which covers setup, calls, voicemail, texting and billing. Or email support@callify.co; a person reads it.
Does it replace my phone?
No, it routes to it. Calls to your store number ring whichever phone you nominate: your mobile, a landline or a VoIP line. If that phone is off or out of signal, the caller goes to voicemail.
Can I make outbound calls from Callify?
Not yet. Callify handles calls to your store number; you place calls from your own phone as you always have. Texting works in both directions.
Where does it work?
The United States and Canada, for both your store number and the phone it forwards to. A US toll-free number is still free to call from Canada, and vice versa.
Why does texting need a registration step?
US and Canadian carriers block business texts from unregistered toll-free numbers. Callify walks you through a one-time form with your business details; the carriers usually decide within a few business days. Calls, voicemail and receiving texts all work in the meantime.
What do callers hear when I’m closed?
Your voicemail greeting, then a beep. Record your own by phone or upload an audio file; until then, a synthesised voice reads a default. The message they leave is written out for you.
Is recording calls allowed?
Callify plays “This call may be recorded for quality and training purposes” to the caller before your phone rings, which is what most jurisdictions require. Turn recording off and the announcement stops too. Rules vary by state and province, so check your own obligations if you record at scale.
How is it billed?
Through your Shopify invoice, every 30 days. There’s no card to enter and no separate account. Usage beyond your plan is billed per minute or per text, up to a spending cap you control. At the cap your line pauses: callers are asked to try again later and texts aren’t sent, until your next billing period or until you raise the cap. Set it to $0 and you’ll never pay more than your plan.
What happens if I uninstall?
The subscription stops and your line stops taking calls and texts straight away. Your number and data are kept for 48 hours in case you reinstall, then the number is released and your data is erased. Export your call history first if you want to keep it.
Give your customers a number to call.
Install Callify, pick a number, say which phone should ring. Two minutes from install to a live line.